Can't install PDFCreator


#41

Hi James,
please see this article: PDFCreator has stopped creating PDFs without any obvious reason


#42

Hi;

I have got issue about installing PDF Creator. Also it cant be fix by pdf creator. I've sent several report message to your system. Here is log below:

Error Report for PDFCreator 3.4.0.5156

Exception:
Win32Exception
Uzaktan işlem çağrısı başarısız
at pdfforge.PDFCreator.Core.Printing.Printer.PrinterHelper.GetInstalledPorts()
at pdfforge.PDFCreator.Core.Printing.Printer.PrinterHelper.GetPorts(String monitorName)
at pdfforge.PDFCreator.Core.Printing.Printer.PrinterHelper.GetPDFCreatorPrinters()
at pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.IsRepairRequired()
at pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter(IEnumerable`1 printerNames)
at pdfforge.PDFCreator.Core.Startup.StartConditions.PrinterInstalledCondition.Check()
at pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll()
at pdfforge.PDFCreator.Editions.EditionBase.SimpleInjectorPrismApplication.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Log:
2019-03-04 14:34:07.8081 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.StartApplication: Starting PDFCreator
2019-03-04 14:34:08.0237 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Printing.FolderProvider..ctor: Temp folder is 'C:\Users\Administrator\AppData\Local\Temp\PDFCreator\Temp'
2019-03-04 14:34:08.0237 [Debug] 3920-1 (ProgramThread) .lambda_method: Spool folder is 'C:\Users\Administrator\AppData\Local\Temp\PDFCreator\Spool'
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Profiles:
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Compression (small file)
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Quality (large file)
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: JPEG (graphic file)
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: PDF/A (long term preservation)
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: PNG (graphic file)
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Print after saving
2019-03-04 14:34:08.1621 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: TIFF (multipage graphic file)
2019-03-04 14:34:08.2403 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking installation...
2019-03-04 14:34:08.2403 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking SpoolerRunningCondition
2019-03-04 14:34:08.2403 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking CheckSpoolFolderCondition
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking GhostscriptCondition
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.StartConditions.CheckAllStartupConditions.CheckAll: Checking PrinterInstalledCondition
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Profiles:
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles:
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Compression (small file)
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: High Quality (large file)
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: JPEG (graphic file)
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: PDF/A (long term preservation)
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: PNG (graphic file)
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: Print after saving
2019-03-04 14:34:08.2528 [Trace] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Helper.SettingsLoaderBase.LogProfiles: TIFF (multipage graphic file)
2019-03-04 14:34:08.2673 [Error] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter: It looks like the printers are broken. This needs to be fixed to allow PDFCreator to work properly
2019-03-04 14:34:08.2673 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter: Asking to start repair..
2019-03-04 14:34:10.2394 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter: Reinstalling Printers...
2019-03-04 14:34:15.6231 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter: Done: Failed
2019-03-04 14:34:15.6231 [Debug] 3920-1 (ProgramThread) pdfforge.PDFCreator.UI.Presentation.Assistants.RepairPrinterAssistant.TryRepairPrinter: Now we'll check again, if the printer is installed
2019-03-04 14:34:40.5846 [Error] 3920-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Application_DispatcherUnhandledException: Uncaught exception in WPF thread

Environment:
Windows 10.0.16299 Release 1709

Platform:
x64

Environment variables:
COMPUTERNAME=KEMAL
USERPROFILE=C:\Users\Administrator
HOMEPATH=\Users\Administrator
LOCALAPPDATA=C:\Users\Administrator\AppData\Local
asl.log=Destination=file
PSModulePath=%ProgramFiles%\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\PowerShell\Modules
PROCESSOR_ARCHITECTURE=AMD64
Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn;C:\Program Files\Microsoft SQL Server\120\Tools\Binn;C:\Program Files\Microsoft SQL Server\120\DTS\Binn;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
ProgramFiles(x86)=C:\Program Files (x86)
PROCESSOR_LEVEL=6
LOGONSERVER=\KEMAL
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
HOMEDRIVE=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\ADMINI~1\AppData\Local\Temp
SESSIONNAME=Console
ALLUSERSPROFILE=C:\ProgramData
PUBLIC=C:\Users\Public
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
APPDATA=C:\Users\Administrator\AppData\Roaming
PROCESSOR_REVISION=9e09
USERNAME=Administrator
CommonProgramW6432=C:\Program Files\Common Files
ESET_OPTIONS=
OneDrive=C:\Users\Administrator\OneDrive
CommonProgramFiles=C:\Program Files\Common Files
OS=Windows_NT
USERDOMAIN_ROAMINGPROFILE=KEMAL
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 9, GenuineIntel
ComSpec=C:\WINDOWS\system32\cmd.exe
SystemDrive=C:
FPS_BROWSER_USER_PROFILE_STRING=Default
ProgramFiles=C:\Program Files
NUMBER_OF_PROCESSORS=8
TMP=C:\Users\ADMINI~1\AppData\Local\Temp
ProgramData=C:\ProgramData
ProgramW6432=C:\Program Files
ADSK_CLM_WPAD_PROXY_CHECK=FALSE
USERDOMAIN=KEMAL
windir=C:\WINDOWS

Additional Data:
Thread=ProgramThread


#43

Hi,

sorry for the trouble; it seems to be a problem with getting information on the installed printer ports on your system. Please open "print management" and send us a screenshot of the list of ports installed on your system and we will look into the issue.

Best regards

Robin


#44

his is actually a .NET issue. What I found to get this to work was - close that dialogue box and from a command prompt with elevated permissions.
Navigate to folder

C:\Windows\Microsoft.NET\Framework64\v2.0.50727

and run ldr64 set64
and run PDF Creator again