Creator doesn't print to PDF

I installed the Creator module MSI which installs the PDF Architect 5 virtual printer but it’s not working. Each time I attempt to print to that virtual printer, it fails to print (no save dialog box).

I noticed the PDF Architect 5 Creator service isn’t started and starting that service gives this critical application error:

Application Error Event ID 1000 Task Category (100)

Faulting application name: creator-ws.exe, version:, time stamp: 0x595cfd83
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0x40000015
Fault offset: 0x000a327c
Faulting process id: 0x1758
Faulting application start time: 0x01d328b3b3939673
Faulting application path: C:\Program Files (x86)\PDF Architect 5\creator-ws.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: f1470ec3-94a6-11e7-8a11-509a4c52fd5d

and this critical system error:

Source: Service Control Manager Event ID: 7034

The PDF Architect 5 Creator service terminated unexpectedly. It has done this x time(s).

  • System

    • Provider

    [ Name] Service Control Manager
    [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
    [ EventSourceName] Service Control Manager

    • EventID 7034

    [ Qualifiers] 49152

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x8080000000000000

    • TimeCreated

    [ SystemTime] 2017-09-08T15:04:00.326734700Z

    EventRecordID 19911


    • Execution

    [ ProcessID] 756
    [ ThreadID] 2548

    Channel System

    Computer XXX


  • EventData

    param1 PDF Architect 5 Creator
    param2 5

If it’s relevant, the PID referenced (756) is services.exe (services and controller app)

The ONLY module installed is the PDF Architect 5 Create Module.

Is there a required module for this to work? I haven’t seen any documentation requiring such.

Thank you~


while the module is free, it still requires an activation / license key for it to work. Did you activate it with a license key?
If you never opened the GUI you might need to do this once in order to request the free key. If this is going to be used on multiple machines just let us know and we will create a volume license key for you.

Best regards



That would be fantastic (volume license)~!

Full info:
I am deploying the app via SCCM 2012 with only the creator module as the individual modules can be installed via MSI rather than an EXE that is sufficiently high-maintenance that SCCM deployment isn’t viable.

Will the volume license key require any of the other 9 modules to be installed?

Thank you,


the volume license key can be used with a sigle module. How many activations would you initially need?

Best regards,



That’s a good question and I guess it depends on a few things. My network has ~150 PCs, and I would like PDF Architect on all of them eventually over the next year. Are there any limitations to activations? Will that module require “internet” access to activate? There are a subset of PCs that I have locked down for security reasons.

Thank you~


150 is no problem at all, above 1000 we do in some cases charge a small service fee. I have sent you the key as pm. The activation does require internet access by default. Please make sure that a request to is possible. The requests use the content-type text/xml, in some cases, this might be required to be enabled separately.

Best regards,