Error 29100 Internal ghostscript error

Hello,

we have different problems with printing to the pdfcreator (latest version) on a terminal server.
--> installation is pdfcreator for terminal server.

We get the error 29100 what results in major problems for our client.

the logs i found for this problem are:

2020-02-06 11:39:09.4379 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 11:39:09.4599 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\224-0EADEE0CA9F84B1CA4FF90461DEAC3EE.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 11:39:09.4739 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 11:39:09.6749 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 11:39:13.8220 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.
2020-02-06 11:39:29.5620 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 11:39:29.5830 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\225-98A81E0019294AB5AF68A16BF6EA6145.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 11:39:29.5830 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 11:39:29.6530 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 11:47:21.4358 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.
2020-02-06 11:48:08.9781 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 11:48:09.0041 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\238-ED560C21E502454099E8843498EC9226.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 11:48:09.0041 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 11:48:09.0891 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 11:48:23.9502 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.
2020-02-06 11:49:02.3934 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 11:49:02.4184 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\239-A446F9D74786494081C5F388A8D76BF8.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 11:49:02.4304 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 11:49:02.5014 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 11:49:07.4554 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.
2020-02-06 11:49:58.4178 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 11:49:58.4397 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\240-139A37097672494BA6DC18774AB14F3B.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 11:49:58.4397 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 11:49:58.5278 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 11:50:00.2147 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.
2020-02-06 14:03:11.3366 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript execution failed:

2020-02-06 14:03:11.3566 [Error] pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: There was a Ghostscript error while converting the Job C:\Temp\inge.verleden\24\PDFCreator\Spool\58-81E69337E09C4079BC0AABEE4844C9BD.inf: pdfforge.PDFCreator.Conversion.Jobs.ProcessingException: Ghostscript execution failed:

at pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion(Job job)
2020-02-06 14:03:11.3566 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: The job failed: Ghostscript execution failed:
(Conversion_GhostscriptError)
2020-02-06 14:03:11.4386 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Conversion_GhostscriptError: Ghostscript execution failed:

2020-02-06 14:03:13.7956 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job 'Kluwer België | SocialEye | Print' terminated at step Error and did not end successfully.

Hi,

sorry for the trouble.
Do you get this for any print jobs, or only when printing from Google Chrome?
It seems the current version 80 of Chrome causes Ghostscript errors, even after updating Ghostscript to the latest version. The only solution towards this is currently to either downgrade to Chrome 79 or use one of the beta/dev builds for Chrome 81.

If you are also getting this error when printing from other applications, please contact our support and we will look into it.

Best regards

Robin