Error 481 - invalid picture

Hello,

I read thath with version 1.0 you have fixed the 481 - invalid picture bug.

But  we still have the 481 error, and actually we have version 1.2.1.

May you help me?

Thanks a lot

 

 There is another thread with the same problem.

I have the same problem but I have version 1.2.3

 

I need help.

 

Please