ERROR: PDF Architect Application has stopped working

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1

Users Comment: 

"Everytime I go to print I get the error message. Used to get it periodically, now getting it every time. If it is several pages it would sometimes print page one then I get the error message."

Application Error:

"PDF Architect Application has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
                                                                                  [Close program]

 

MACHINE:
Windows 7 Professional [6.1.7601]

1 x Intel Corporation Core 2 Duo T6670 2.2 Ghz.

Physical: 2908 Mb, Page file: 5816 Mb.

Mobile Intel(R) 4 Series Express Chipset Family adapter, HP L1910 LCD Monitor monitor.

Total capacity: 298 Gb in 2 devices.

 

2

Hi,

does this happen wile printing from the PDF Architect to a printer, or while printing to the virtual PDF Architect printer?

regards,

Robin

3

It happens when printing to an actual printer.
We submitted an error log and attached document a few days ago when prompted by the error message.
It errors out and then eventually prints the pages.  Usually it takes up to 5 minutes per page.  We just realized it was actually continuing to print, because it is a shared network printer with a high volume of jobs sent to it.  No other software is having an issue with this printer.

4

We submitted an error report on Friday afternoon.

5

Any update to this issue?
Is there a means of actually communicating with product support to resolve this issue immediately?

Thanks,

Dale

6

Hi,


please check http://web.pdfarchitect.org/support for phone support for your country.

regards,

Robin