HotFolder converting files with Adobe Acrobat

When I use HotFolder, it is converting the files with Adobe. Again, I am now having border issues with this conversion. The left & right can be correct for some and then is off big time for others. This first file, the left & right are correct, but the top border is messed up. The file is *.STR.

Now look at this 2nd file, it goes through the same process with HotFolder and look at it's left & right border. If I could send the pdf files, this would be great. I HAVE to have this resolved by Tuesday 10/2/18 for the client. They are hitting the ceiling about all these issues with the pdf's coming across correct, but using your product, the jpg's are being created so vastly different and not correct.

A post was merged into an existing topic: Converting from PDF to JPG using HotFolder, jpg files have a major issue