If you find out what the secret is, please publish it. I had mine set to auto-renew and after processing my payment, they deactivated the program. For the past 3 months, I've been trying to get support to get it reactivated but have not been successful. I've even requested refund and evidently they don't know how to do that either. Meanwhile, they've wasted 3 months of my subscription as well as countless hours trying to get resolution. It worked perfectly until they renewed the subscription.
Very disappointed with customer service!!