Installation of PDFCreator 1.1.0 completely prevents printing

joejoe · December 14, 2010, 12:06pm

I uninstalled the previous version of PDFcreator (which had run well) and installed the new version 1.1.0. I was told the print spooler was not running (before and after installation) and that "the RPC server is unavailable" (error 1722). After installation, not only could I not use PDFcreator, but I found that I COULD NOT PRINT AT ALL (using my HP Deskjet D1560) ("There are no printers installed on your computer"). I then tried using "run (cmd) net start spooler", and was told that this had started the spooler. I then again uninstalled PDFcreator and again installed version 1.1.0, with the same results. I CANNOT PRINT AT ALL, although the Printer Dashboard lists "HP Desktop D1500 series" as available, connected, and ready; PDFcreator is not listed by the Printer Dashboard. Can anyone help?

Here is the Setuplog:
Printerstatus before installing:
Spooler service: is NOT running
Printermonitors [0]:

Printerports [0]:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [0]:

Printerdriver-Directory (Environment: Windows 4.0):
Result: Success = C:\\WINDOWS\\system32\\spool\\DRIVERS\\WIN40

Printerdriver-Directory (Environment: Windows NT x86):
Result: Success = C:\\WINDOWS\\system32\\spool\\DRIVERS\\W32X86

InstallMonitor:
Monitorname : PDFCreator
Environment : Windows NT x86
Result: Error 1722 = The RPC server is unavailable

Install printerport:
Portname : PDFCreator:
Result: Success

Install printerdriver for Win2kXP2k3 (32bit):
Drivername : PDFCreator
Environment : Windows NT x86
Result: Error 1722 = The RPC server is unavailable

InstallPrinter:
Printername: PDFCreator
Drivername : PDFCreator
Portname : PDFCreator:
Result: Error 1722 = The RPC server is unavailable

Printerstatus after installing:
Spooler service: is NOT running
Printermonitors [0]:

Printerports [0]:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [0]:

--------------------------------------

Windowsversion: 5.01.2600
WinDir: C:\\WINDOWS
Win64: false
ProcessorArchitecture: X86
.Net 2.0: true
.Net 2.0 regasm.exe:C:\\WINDOWS\\Microsoft.NET\\Framework\\v2.0.50727\\RegAsm.exe
SystemDir: C:\\WINDOWS\\system32
TempDir: C:\\DOCUME~1\\user\\LOCALS~1\\Temp\\
CurrentDir: C:\\WINDOWS\\system32
Computername: USER-CKXV7CXJV8
Username: user
UILanguage: 1033
Internet Explorer version: 7.0.5730.13
Path: C:\\DELPHI~1\\Projects\\Bpl;C:\\DELPHI~1\\Bin;C:\\Documents and Settings\\user\\MyDocuments\\Borland Studio Projects\\Bpl;C:\\WINDOWS\\Microsoft.NET\\Framework\\v1.1.4322\\;C:\\TurboDelphi\\Bin;C:\\Delphi5\\Projects\\Bpl;C:\\Delphi5\\Bin;C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;D:\\programs\\QuickTime\\QTSystem\\;C:\\Documents and Settings\\user\\My Documents\\Borland Studio Projects\\Bpl;d:\\programs\\Fortran77;C:\\IBLOCAL\\BIN;
C:\\WINDOWS\\system32\\Wbem\\framedyn.dll: found
framedyn.dll: found in path
Environment:
=C:=C:\\Delphi5\\ETCETERA
=D:=D:\\D
=E:=E:\ew
ALLUSERSPROFILE=C:\\Documents and Settings\\All Users
APPDATA=C:\\Documents and Settings\\user\\Application Data
asl.log=Destination=file
CLASSPATH=.;C:\\Program Files\\Java\\jre6\\lib\\ext\\QTJava.zip
CLIENTNAME=Console
CommonProgramFiles=C:\\Program Files\\Common Files
COMPUTERNAME=USER-CKXV7CXJV8
ComSpec=C:\\WINDOWS\\system32\\cmd.exe
f95include=D:\\Programs\\Fortran95\\include
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\\Documents and Settings\\user
LOGONSERVER=\\\\USER-CKXV7CXJV8
mod_path=D:\\Programs\\Fortran95\\include
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\\DELPHI~1\\Projects\\Bpl;C:\\DELPHI~1\\Bin;C:\\Documents and Settings\\user\\MyDocuments\\Borland Studio Projects\\Bpl;C:\\WINDOWS\\Microsoft.NET\\Framework\\v1.1.4322\\;C:\\TurboDelphi\\Bin;C:\\Delphi5\\Projects\\Bpl;C:\\Delphi5\\Bin;C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;D:\\programs\\QuickTime\\QTSystem\\;C:\\Documents and Settings\\user\\My Documents\\Borland Studio Projects\\Bpl;d:\\programs\\Fortran77;C:\\IBLOCAL\\BIN;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 0 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0007
ProgramFiles=C:\\Program Files
QTJAVA=C:\\Program Files\\Java\\jre6\\lib\\ext\\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\\WINDOWS
TEMP=C:\\DOCUME~1\\user\\LOCALS~1\\Temp
TMP=C:\\DOCUME~1\\user\\LOCALS~1\\Temp
USERDOMAIN=USER-CKXV7CXJV8
USERNAME=user
USERPROFILE=C:\\Documents and Settings\\user
windir=C:\\WINDOWS
X2DIR=D:\\Programs\\xplorer2\\

argybargy · December 15, 2010, 4:15am

I encounted a similar problem - PDFCreator would not appear in my printer list, then I lost all printers, and also had error messages during installation.

However, now seems OK after I upgraded to latest version of Windows Installer (v4.5, previously v3), then re-installed PDFCreator.

To check your version of WI, instructions below:

(from http://support.microsoft.com/kb/2438651/)

Method 3: Check your version of Windows Installer, and upgrade to the latest version if it is needed

Important

This method applies to Windows XP, to Windows Vista, to Windows Server 2003, to Windows Server 2003 R2, and to Windows Server 2008 only.

Click Start/Run, type cmd in the box, and then press Enter to open a Command Prompt window.
At the command prompt, type MSIExec, and then press Enter. If the MSI engine is working, there should be no error messages, and a separate dialog box should open. This shows the MSI version.
If the installer version is not version 4.5, see the following article in the Microsoft Knowledge Base for information and for a link to download Windows installer 4.5:
942288 (http://support.microsoft.com/kb/942288/ ) Windows Installer 4.5 is available
Try to install or to uninstall again.

joejoe · December 14, 2010, 5:32pm

I subsequently uninstalled PDFCreator ver. 1.1.0 and re-booted, and found that I could then print with my HP DeskJet printer. I then installed an old version (1.0.2) of PDFCreator, and this now works too. The setup program for ver. 1.1.0 apparently requires attention. The only remaining (minor) problem is that small fragments of text (less than about 60 words) that have been marked (selected) now do not seem to get through, either to the DeskJet printer or to PDFCreator - only the header and footer are printed.

argybargy · December 15, 2010, 4:13am

I encounted a similar problem - PDFCreator would not appear in my printer list, then I lost all printers, and also had error messages during installation.

However, now seems OK after I upgraded to latest version of Windows Installer (v4.5, previously v3), then re-installed PDFCreator.

To check your version of WI, instructions below:

(from http://support.microsoft.com/kb/2438651/)

Method 3: Check your version of Windows Installer, and upgrade to the latest version if it is needed

Important

This method applies to Windows XP, to Windows Vista, to Windows Server 2003, to Windows Server 2003 R2, and to Windows Server 2008 only.

Click Start/Run, type cmd in the box, and then press Enter to open a Command Prompt window.
At the command prompt, type MSIExec, and then press Enter. If the MSI engine is working, there should be no error messages, and a separate dialog box should open. This shows the MSI version.
If the installer version is not version 4.5, see the following article in the Microsoft Knowledge Base for information and for a link to download Windows installer 4.5:
942288 (http://support.microsoft.com/kb/942288/ ) Windows Installer 4.5 is available
Try to install or to uninstall again.

starkcnc · January 5, 2011, 8:59pm

I have the same problem, but my MSI version is already 4.5. I'm downgrading back to the old version of PDF Creator which worked fine anyway. At least they got rid of the Yahoo Toolbar malware.

Kurtik · January 10, 2011, 1:31pm

The same problem on my Vista 32-bit with Windows Installer v4.5. ;)

I must fall back to PDF Creator 1.0.2

elisabethm · January 12, 2011, 4:02pm

I have the same problem (win7, 64 bit). All my printers where gone!

My solution was a system restore and now I'm stuck with an old version of pdf creator. I cannot uninstall my old version anymore, because of an internal error: Cannot find utCompiledCode record for this version of the uninstaller.