After installing PDFCreator 2.2.2 (I had 2.0.2 working) I no longer have a PDFCreator printer. It doesn’t show up in Devices and Printers and is not a selection in the printer drop down in any application. I am running Windows 10 64bit. I tried the PDFCreator application from the desktop and selected “Application Settings”/“Printers”/“Add a Printer”. Under “Printer Name” is prefilled “PDFCreator”. I leave that as is (tried typing my own name but no change difference). The printer then shows up in the “Manage Printer” box. I select “Save”. But nothing ever gets created.
I should add that I run the PDFCreator application with Administrator privileges.
I see the following in the “PDFCreator.log” file:
2016-01-10 01:31:31.1368 [Error] pdfforge.PDFCreator.Helper.PlusHintHelper.GetCurrentJobCounter: Could not read CurrentJobCounter from registry: System.NullReferenceException: Object reference not set to an instance of an object.
at pdfforge.PDFCreator.Helper.PlusHintHelper.GetCurrentJobCounter()
Hi, please try the following to fix the problem:
1. Check if there is still an entry for PDFCreator in the "Programs and Features" section of the windows control panel. If there is, please use this to uninstall any remainders of PDFCreator. If the uninstall is successful, reboot your machine and check if the pdfcmon.dll got deleted from windows\\system32. If yes, simply run the latest PDFCreator setup and hopefully the problem will be solved.
2. If step 1 didn't solve the problem and the pdfcmon.dll didn't get deleted during the uninstall, run cmd.exe as admin and then enter the command "net stop spooler".
Go to Windows\\system 32 and delete the pdfcmon.dll manually, then run the command "net start spooler". Then run the latest version of the PDFCreator setup and the problem should be solved.
If all this doesn't help, please let us know.
best regards,
Your solution worked. Thank you for your quick and clear answer.