I have had this problem since 1.5, having just tried 1.6 and have uninstalled and restarted winXP for each version. I had even tried system restore with the 1.5 version, however even trying to revert to 1.2.3 does not work now. The Setup.log indicates the PDFCreator driver cannot be found, here it is in full
----- Setup - Start: 2012-11-27 11:56:37 -----
Install PDFCreator: 1.6.0
InstallerDirectory: C:\DOCUME~1\Colin\LOCALS~1\Temp\is-SR6AS.tmp
X64: no
Start AnalyzeCommandlineParameters
Parameter /VERYSILENT: false
Parameter /SILENT: false
Parameter /FORCEINSTALL: false
Parameter /REMOVEOPTIONS: false
Parameter /DONTINSTALLPRINTERS: false
Parameter /EXPERT: false
No Parameter /LoadInf
No Parameter /SaveInf
No Parameter /REGFile
No Parameter /PPDFile
No Parameter /Printername
End AnalyzeCommandlineParameters
WindowsVersionNumber: 5.1.2600
Silent installation: false
GUITS (5000, 50): 14
Update: 0
Installed PDFCreator version: 0.0.0
Installed PDFCreator version is lower 1.5.1 = true
nationCode: 242
InstallPDFCreatorPrinter = true
OS: 1
AppPath: C:\Program Files\PDFCreator
InstalledPDFCreatorVersion: Not installed
DontInstallPrinters: false
SPT: false
Printerstatus before installing:
Spooler service: is running
Printermonitors [3]:
Standard TCP/IP Port
Local Port
EPSON TM/BA/EU Printer Port Ver3
Printerports [19]:
X_192.168.1.11
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:
\\4D8F61DC0DBA427\Lexmark2
\\4OAIT4Z3EFGIE8D\Lexmark2
ESDPRT001:
\\KATHY\XEROX
\\ANDY\TMT88
\\ANDY\TSC
\\ANDY\EPSON
http://192.168.1.3:631/printers/pixmahome
http://:631/printers/Canon_iP4000
Printerdrivers (Windows 4.0) [0]:
Printerdrivers (Windows NT x86) [4]:
Xerox Phaser 8560DN PS
Microsoft XPS Document Writer
Lexmark 2380 Plus
EPSON TM-T88III Receipt3
Printerdrivers (Windows x64) [0]:
Printerdrivers (Windows IA64) [0]:
Printerdrivers (Windows NT Alpha_AXP) [0]:
Printers [5]:
Phaser 8560 DN PS
Microsoft XPS Document Writer
EPSON TM-T88III Receipt
Auto Lexmark 2380 Plus on 4OAIT4Z3EFGIE8D
Auto Lexmark 2380 Plus on 4D8F61DC0DBA427
Printerdriver-Directory (Environment: Windows 4.0):
Result: Success = C:\WINDOWS\System32\spool\DRIVERS\WIN40
Printerdriver-Directory (Environment: Windows NT x86):
Result: Success = C:\WINDOWS\System32\spool\DRIVERS\W32X86
Install printerport:
Portname : pdfcmon
Result: Success
InstallMonitor:
Monitorname : pdfcmon
Environment : Windows NT x86
Result: Success
Install printerdriver for Win2kXP2k3 (32bit):
Drivername : PDFCreator
Environment : Windows NT x86
Result: Error 2 = The system cannot find the file specified
InstallPrinter:
Printername: PDFCreator
Drivername : PDFCreator
Portname : pdfcmon
Result: Error 1797 = The printer driver is unknown
No printer has been installed!
Printerstatus after installing:
Spooler service: is running
Printermonitors [4]:
pdfcmon
Standard TCP/IP Port
Local Port
EPSON TM/BA/EU Printer Port Ver3
Printerports [20]:
pdfcmon
X_192.168.1.11
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:
\\4D8F61DC0DBA427\Lexmark2
\\4OAIT4Z3EFGIE8D\Lexmark2
ESDPRT001:
\\KATHY\XEROX
\\ANDY\TMT88
\\ANDY\TSC
\\ANDY\EPSON
http://192.168.1.3:631/printers/pixmahome
http://:631/printers/Canon_iP4000
Printerdrivers (Windows 4.0) [0]:
Printerdrivers (Windows NT x86) [4]:
Xerox Phaser 8560DN PS
Microsoft XPS Document Writer
Lexmark 2380 Plus
EPSON TM-T88III Receipt3
Printerdrivers (Windows x64) [0]:
Printerdrivers (Windows IA64) [0]:
Printerdrivers (Windows NT Alpha_AXP) [0]:
Printers [5]:
Phaser 8560 DN PS
Microsoft XPS Document Writer
EPSON TM-T88III Receipt
Auto Lexmark 2380 Plus on 4OAIT4Z3EFGIE8D
Auto Lexmark 2380 Plus on 4D8F61DC0DBA427
Installation “PDF Architect”: Success
IC:1|1.6.0|0|en
— Systeminformation - Start —
Windowsversion: 5.01.2600
WinDir: C:\WINDOWS
Win64: false
ProcessorArchitecture: X86
.Net 2.0: true
.Net 2.0 regasm.exe:C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\WINDOWS\system32
TempDir: C:\DOCUME~1\Colin\LOCALS~1\Temp\
CurrentDir: C:\WINDOWS\system32
Computername: NOTEBOOK89
Username: Colin
UILanguage: 1033
Internet Explorer version: 8.0.6001.18702
Path: C:\Program Files\Google\Chrome\Application;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\WINDOWS\system32\WindowsPowerShell\v1.0
C:\WINDOWS\system32\Wbem\framedyn.dll: found
framedyn.dll: found in path
— Systeminformation - End —
— Environment - Start —
=::=::\
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Colin\Application Data
CHROME_ALLOCATOR=TCMALLOC
CHROME_BREAKPAD_PIPE_NAME=\\.\pipe\GoogleCrashServices\S-1-5-18
CHROME_METRO_DLL=0
CHROME_RESTART=Google Chrome|Whoa! Google Chrome has crashed. Relaunch now?|LEFT_TO_RIGHT
CHROME_VERSION=23.0.1271.64
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=NOTEBOOK89
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Colin
LOGONSERVER=\\OTEBOOK89
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\Program Files\Google\Chrome\Application;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\WINDOWS\system32\WindowsPowerShell\v1.0
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1;.PSC1
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 4, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0204
ProgramFiles=C:\Program Files
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Colin\LOCALS~1\Temp
TMP=C:\DOCUME~1\Colin\LOCALS~1\Temp
USERDOMAIN=NOTEBOOK89
USERNAME=Colin
USERPROFILE=C:\Documents and Settings\Colin
windir=C:\WINDOWS
— Environment - End —
----- Setup - End: 2012-11-27 12:33:49 -----
Hi,
we are trying to find the cause for this, it may have something to do with your windows enviroment.
If we can´t figure it out, would you be ok with having a team viever session with one of the developers to track down the problem?
regards,
Robin
Yes that will be ok, how do we set up?
Did you guys find a solution to this problem? I am having a similar problem except I’m getting an “error 1796 = The specified port is unknown” at the same point. This process was working fine until I created an iexpress package on a 32 bit machine for installation purposes.
No solution as yet