I've tried twice recently to ask a question of sales/support for PDFCreator about a licensing issue for a client. They're simply not responding. Are they still in business?
Yeah, "Priority Support" seems to be a joke. I reported a serious (to us) issue with PDFCreator Terminal Server nearly 48 hours ago and the only thing I've received is an automated email that says "We will make sure that your request is taken care of as soon as possible. "
You'd THINK that having thousands of dollars in licensing for two different products would get you something but apparently not.
We never heard back. I got the answer via peer support.
I figured mine out by dredging up a community post from 6 years ago that had a reply from a PDF Support account. I couldn't find it with a search because the post was about Citrix but thankfully it turned out to be the same issue.
My sincerest apologies for the delay in responding to your message from January 27th. Using your forum user name, I looked up your ticket in our system saw that our support team replied on January 28th. Since you never received the reply from our team, I will investigate this on my end and see if there was a technical issue or some tickets are going to the Junk folder.
I do see in the thread that you found the solution to your issue. If you're still experiencing issues, please reply here or submit another ticket and we'll look into it right away - Again, my apologies you never received our reply. Richard