PDF architect 4 windows 10 installation error

PDF Architect PDF Architect English
1

Hi, 

i have recently purchased PDF Architect 4 professional but i’m not able to install it under windows 10 home 64 bit. When i lunch the installation process it stops immediately because it tries to install the main app and all the packages on a mapped drive P: and not in C: like it should…I tried to delete all the mapped drives, then rebooted the pc, but everytime i keep getting the same error (invalid drive P:).

What can i do about it? :confused: Many thanks

PS: poor english, sorry :stuck_out_tongue:
2

Hi,


if you go to the advanced settings in the setup, you can specify the path where it gets installed.
I honestly don’t know why it is trying to install onto drive P:\, we have never heard of this issue before.

best regards,


3

Robin, we’ve had PDF Architect 4 installed on Windows 7 in our office for quite a while. We just recently upgraded to Windows 10 and PDF Architect seemd to work just fine…UNTIL…we received a notice to upgrade. It keeps failing the upgrade so I uninstalled the program completely from one of our Windows 10 machines and tried to reinstall. We then got the very same issue as Ayoffa stated in his post.

I attempted your recommended fix but the C:\Program Files\ location was already in the destination installation section. The problem still occurred and when I checked the error message, it gave the exact same thing…trying to install to P:\ drive.

Since this is happening on all of our Windows 10 computers, it appears there is a bug in the installation file and most likely in the upgrade file as well. Let me know of any other workaround.

Thanks

4

Hi,

are you using Windows 10 home or pro?
Which version of the installer are you using?
I wasn’t able to reproduce this error on a Win 10 Pro VM.
If you like you could try using the MSI instead until we have been able to reproduce/fix this issue.
http://download.pdfforge.org/go/pdfarchitect4/business/pdfarchitect4-gpo.zip

Best regards,

Robin