I received my activation key from upclick.com on the 10th November. Since then “Support Team” support@support.upclick.com have been struggling to help me without success.
The issue is that the window to be used to enter the activation code does not appear. Two icons are available to access this window. One appears when the main menu ACTIVATE is clicked. The other appears in the help icon ribbon when the main menu HELP is clicked. Neither of these icons make the activation code window appear.
Support arranged the download of the full list of modules as below:
Architect_Remover_1.0.7.25584.exe
pdf-architect4-startup-4.0.9.25450.msi
pdf-architect4-create-module-4.0.9.25450.msi
pdf-architect4-convert-module-4.0.9.25450.msi
pdf-architect4-edit-module-4.0.9.25450.msi
pdf-architect4-insert-module-4.0.9.25450.msi
pdf-architect4-review-module-4.0.9.25450.msi
pdf-architect4-forms-module-4.0.9.25450.msi
pdf-architect4-secure-module-4.0.9.25450.msi
pdf-architect4-ocr-module-4.0.9.25450.msi
pdf-architect4-asian-and-extended-font-pack-4.0.9.25450.msi
No permutation of the installation of these modules solved the problem. The ‘forms’ module has a repair function which seemed to be what was needed. Unfortunately this also failed to solve the problem.
Either there is a critical software error in release 25450 or this release does not support Windows XP correctly.
Please do one of the following:
- provide me with a later release which solves the problem.
- provide me with a copy of Architect 3 if and only if Architect 3 supports ‘Attachments’.
- arrange for me to be refunded the purchase price
Just a final point, imagine my reaction on receiving a Pdfforge ‘Black Monday’ email flyer for Architect 4 which starts “Trust Us” in a very big font.
Mike