PDF creator is printing blank pages for some reason

milesloretta · November 5, 2013, 11:02pm

this is a win 7 64 bit enterprise laptop. i’ve included the log file.

pdf creator worked fine last week and now its creating blank pages.

log file

11/5/2013 3:26:51 PM: PDFCreator Program Start
11/5/2013 3:26:51 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:26:51 PM: InstalledAsServer: False
11/5/2013 3:26:51 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:27:10 PM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test2.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
-f
C:\Users\thomasr\AppData\Local\Temp\PDFCreator\Spool\E6540236F0894FC39F563C285EF63110.mtd
11/5/2013 3:27:10 PM: Time for converting [PDF without encryption]: 00:00:00:062
11/5/2013 3:28:44 PM: PDFCreator Program Start
11/5/2013 3:28:44 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:44 PM: InstalledAsServer: False
11/5/2013 3:28:44 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:28:53 PM: PDFCreator Program Start
11/5/2013 3:28:53 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:53 PM: InstalledAsServer: False
11/5/2013 3:28:53 PM: MyAppData: C:\Users\thomasr\AppData\Roaming

Robin.W · November 6, 2013, 11:20am

Hi,

the only thing i noticed in the log file is that your PDFCreator is using GS 9.05, did you change this manually or are you running an older version of PDFCreator?

Please update to version 1.7.1 if you havn’t.

regards,

Robin

milesloretta · November 6, 2013, 3:56pm

correct. we are running an older version of pdf creator. just a corporate thing.

Robin.W · November 7, 2013, 10:28am

Hi,

if you can’t update, please check the permissions of the PDFCreator spool folder, user running the PDFCreator needs to be able to write into it.

regards,

Robin

milesloretta · November 7, 2013, 6:49pm

installed the most recent version and the issue persists.

milesloretta · November 7, 2013, 6:59pm

new log file

11/5/2013 3:28:44 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:28:53 PM: PDFCreator Program Start
11/5/2013 3:28:53 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:53 PM: InstalledAsServer: False
11/5/2013 3:28:53 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:29:25 PM: PDFCreator Program End
11/5/2013 3:32:21 PM: PDFCreator Program Start
11/5/2013 3:32:21 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:32:21 PM: InstalledAsServer: False
11/5/2013 3:32:21 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:32:57 PM: PDFCreator Program End
11/6/2013 9:20:26 AM: PDFCreator Program Start
11/6/2013 9:20:26 AM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/6/2013 9:20:26 AM: InstalledAsServer: False
11/6/2013 9:20:26 AM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/6/2013 9:20:45 AM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
11/6/2013 9:20:45 AM: Time for converting [PDF without encryption]: 00:00:00:061
11/6/2013 9:20:45 AM: PDFCreator Program End
11/7/2013 11:56:32 AM: InstalledAsServer: False
11/7/2013 11:56:32 AM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/7/2013 11:56:32 AM: Try to load alternative Ghostscript: C:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Bin\gsdll32.dll
11/7/2013 11:56:32 AM: Found alternative C:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Bin\gsdll32.dll = True
11/7/2013 11:56:44 AM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
11/7/2013 11:56:44 AM: Time for converting [PDF without encryption]: 00:00:00:071

milesloretta · November 7, 2013, 7:18pm

nevermind…i messed up the installation. i had to remove both creator and architect for the 1.7.1 to install.

issue resolved with latest version installation.

thanks.

milesloretta · November 8, 2013, 11:01am

UPDATE

uninstalled all of the 1.4.2 versions, creator and architect.

installed 1.7.1. it worked the first time i ran it. then it reverted back to version 1.4.2 and creates blank pdf’s. really strange. any ideas anyone?

Robin.W · November 11, 2013, 6:17am

Hi,

do you mean the behaviour reverted back to version 1.4.2, or the actual program?

If the actual program reverted, there must be something in your system automatically running the 1.4.2 installers or going back to some system restore point, otherwise this couldn’t have happened.

regards,

Robin

milesloretta · November 12, 2013, 10:11am

the actual program. i installed the latest version and it worked once. went to try it again and 1.4.2 was back. our system wouldn’t detect that version issue and reinstall the older version.

Robin.W · November 14, 2013, 5:24am

Hi,

Do you still have the setuplog.txt (gets created in PDFCreators main folder)? If yes please post it here. I don’t see how it is possible for PDFCreator to revert itself to an older version.

regards,

Robin