this is a win 7 64 bit enterprise laptop. i’ve included the log file.
pdf creator worked fine last week and now its creating blank pages.
log file
11/5/2013 3:26:51 PM: PDFCreator Program Start
11/5/2013 3:26:51 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:26:51 PM: InstalledAsServer: False
11/5/2013 3:26:51 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:27:10 PM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test2.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
-f
C:\Users\thomasr\AppData\Local\Temp\PDFCreator\Spool\E6540236F0894FC39F563C285EF63110.mtd
11/5/2013 3:27:10 PM: Time for converting [PDF without encryption]: 00:00:00:062
11/5/2013 3:28:44 PM: PDFCreator Program Start
11/5/2013 3:28:44 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:44 PM: InstalledAsServer: False
11/5/2013 3:28:44 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:28:53 PM: PDFCreator Program Start
11/5/2013 3:28:53 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:53 PM: InstalledAsServer: False
11/5/2013 3:28:53 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
Hi,
correct. we are running an older version of pdf creator. just a corporate thing.
Hi,
if you can’t update, please check the permissions of the PDFCreator spool folder, user running the PDFCreator needs to be able to write into it.
regards,
Robin
installed the most recent version and the issue persists.
new log file
11/5/2013 3:28:44 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:28:53 PM: PDFCreator Program Start
11/5/2013 3:28:53 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:28:53 PM: InstalledAsServer: False
11/5/2013 3:28:53 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:29:25 PM: PDFCreator Program End
11/5/2013 3:32:21 PM: PDFCreator Program Start
11/5/2013 3:32:21 PM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/5/2013 3:32:21 PM: InstalledAsServer: False
11/5/2013 3:32:21 PM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/5/2013 3:32:57 PM: PDFCreator Program End
11/6/2013 9:20:26 AM: PDFCreator Program Start
11/6/2013 9:20:26 AM: Windowsversion: Windows 7 6.1 Build 7601 (Service Pack 1) [TerminalServer IsWinXPPlus IsWinVistaPlus IsWinVistaSP1 IsWindows7 IsWindows7Enterprise]
11/6/2013 9:20:26 AM: InstalledAsServer: False
11/6/2013 9:20:26 AM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/6/2013 9:20:45 AM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
11/6/2013 9:20:45 AM: Time for converting [PDF without encryption]: 00:00:00:061
11/6/2013 9:20:45 AM: PDFCreator Program End
11/7/2013 11:56:32 AM: InstalledAsServer: False
11/7/2013 11:56:32 AM: MyAppData: C:\Users\thomasr\AppData\Roaming
11/7/2013 11:56:32 AM: Try to load alternative Ghostscript: C:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Bin\gsdll32.dll
11/7/2013 11:56:32 AM: Found alternative C:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Bin\gsdll32.dll = True
11/7/2013 11:56:44 AM: Ghostscriptparameter:
-IC:\Program Files (x86)\PDFCreator\GS9.05\gs9.05\Lib\
-q
-dNOPAUSE
-dBATCH
-sFONTPATH=C:\Windows\Fonts
-sDEVICE=pdfwrite
-dPDFSETTINGS=/default
-dCompatibilityLevel=1.4
-r600x600
-dProcessColorModel=/DeviceCMYK
-dAutoRotatePages=/PageByPage
-dCompressPages=true
-dEmbedAllFonts=true
-dSubsetFonts=true
-dMaxSubsetPct=100
-dConvertCMYKImagesToRGB=false
-sOutputFile=C:\Users\thomasr\Desktop\test.pdf
-dEncodeColorImages=true
-dAutoFilterColorImages=true
-dEncodeGrayImages=true
-dAutoFilterGrayImages=true
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-dDownsampleMonoImages=false
-dPreserveOverprintSettings=true
-dUCRandBGInfo=/Preserve
-dUseFlateCompression=true
-dParseDSCCommentsForDocInfo=true
-dParseDSCComments=true
-dOPM=0
-dOffOptimizations=0
-dLockDistillerParams=false
-dGrayImageDepth=-1
-dASCII85EncodePages=false
-dDefaultRenderingIntent=/Default
-dTransferFunctionInfo=/Preserve
-dPreserveHalftoneInfo=false
-dDetectBlends=true
11/7/2013 11:56:44 AM: Time for converting [PDF without encryption]: 00:00:00:071
nevermind…i messed up the installation. i had to remove both creator and architect for the 1.7.1 to install.
issue resolved with latest version installation.
thanks.
UPDATE
uninstalled all of the 1.4.2 versions, creator and architect.
installed 1.7.1. it worked the first time i ran it. then it reverted back to version 1.4.2 and creates blank pdf’s. really strange. any ideas anyone?
Hi,
the actual program. i installed the latest version and it worked once. went to try it again and 1.4.2 was back. our system wouldn’t detect that version issue and reinstall the older version.
Hi,
Do you still have the setuplog.txt (gets created in PDFCreators main folder)? If yes please post it here. I don’t see how it is possible for PDFCreator to revert itself to an older version.
regards,
Robin