PDFCreator 1.2 with XenApp6

PDFCreator PDFCreator English
1

We have a XenApp 6 environment with PDFCreator 1.2 ver installed. When a user goes through the process of creating a PDF the software will crash at random parts of the process all with the same error code below. Sometimes it will let the user finish the process or it will crash 6 times at random and the user has to restart the process from scratch.

Log Name:      Application
Source:        Application Error
Date:          09/08/2011 2:01:04 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BEN-TH-XA02.Benecaid.com
Description:
Faulting application name: PDFCreator.exe, version: 1.2.0.0, time stamp: 0x4d80dbbf
Faulting module name: audiodev.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b722
Exception code: 0xc0000005
Fault offset: 0x00001c00
Faulting process id: 0x9b70
Faulting application start time: 0x01cc56be3fcacdb1
Faulting application path: C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe
Faulting module path: C:\\Windows\\system32\\audiodev.dll
Report Id: 8bf68b4a-c2b1-11e0-ada9-a272a2450664
Event Xml:

 
   
    1000
    2
    100
    0x80000000000000
   
    26858
    Application
    BEN-TH-XA02.Benecaid.com
   
 
 
    PDFCreator.exe
    1.2.0.0
    4d80dbbf
    audiodev.dll
    6.1.7601.17514
    4ce7b722
    c0000005
    00001c00
    9b70
    01cc56be3fcacdb1
    C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe
    C:\\Windows\\system32\\audiodev.dll
    8bf68b4a-c2b1-11e0-ada9-a272a2450664
 

 

Any help would be appreciated.

Thanks,

2

try to add pdfcreator.exe to DEP exeptions:


To configure DEP settings

  1. Click Start, click Control Panel, and then double-click System.

  2. Click the Advanced tab. Then, under Performance, click Settings.

  3. Click the Data Execution Prevention tab.

  4. Add and add the applications that you do not want to use DEP with.

3

Hi,

it might be related to a problem with the audiodev.dll, but otherwise I´d recommend to update to a later version.

regards,

Robin