We have a XenApp 6 environment with PDFCreator 1.2 ver installed. When a user goes through the process of creating a PDF the software will crash at random parts of the process all with the same error code below. Sometimes it will let the user finish the process or it will crash 6 times at random and the user has to restart the process from scratch.
Log Name: Application
Source: Application Error
Date: 09/08/2011 2:01:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BEN-TH-XA02.Benecaid.com
Description:
Faulting application name: PDFCreator.exe, version: 1.2.0.0, time stamp: 0x4d80dbbf
Faulting module name: audiodev.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b722
Exception code: 0xc0000005
Fault offset: 0x00001c00
Faulting process id: 0x9b70
Faulting application start time: 0x01cc56be3fcacdb1
Faulting application path: C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe
Faulting module path: C:\\Windows\\system32\\audiodev.dll
Report Id: 8bf68b4a-c2b1-11e0-ada9-a272a2450664
Event Xml:
1000
2
100
0x80000000000000
26858
Application
BEN-TH-XA02.Benecaid.com
PDFCreator.exe
1.2.0.0
4d80dbbf
audiodev.dll
6.1.7601.17514
4ce7b722
c0000005
00001c00
9b70
01cc56be3fcacdb1
C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe
C:\\Windows\\system32\\audiodev.dll
8bf68b4a-c2b1-11e0-ada9-a272a2450664
Any help would be appreciated.
Thanks,