Pdfcreator dont save/get files


First of all, sry for my english, try my best.
i have a strange issue. auto save activated and it creates the file as it should do. but if the printer gets an job from our inhouse software, pdfcreater dont get the job into the printer monitor - it just dont appaer. except if i turn the printer on hold and release it after it gets the job. if i dont do this, it wont create a pdf file.

any suggestions?
thx for everything