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September 12, 2012, 2:40pm
1
I have a problem where PDFCreator does not print the document when I click the save button. I get the dialogue with the meta-data, but when I tell PDFCreator to save the document it does nothing. The problem started when I upgraded from 1.3.2 to 1.5. I tried to downgrade, but the problem stays. Using Process Explorer I can see that it uses 100% of one CPU core and has lots of handles to HKCR\\. open. I enabled logging, but the output is inconclusive to me. Any help would be very much appreciated.
[12.08.2012 20:22:29]-------------------- = -------------------- [12.08.2012 20:22:29]Modul-PdfStartDocPort=Start [12.08.2012 20:22:29]PrinterName=PDFCreator [12.08.2012 20:22:29]JobId=2 [12.08.2012 20:22:29]ComputerName=\\\\CNAME [12.08.2012 20:22:29]UserName=USERNAME [12.08.2012 20:22:29]Modul-GetSessionData=Start [12.08.2012 20:22:29]OpenThreadToken=successful [12.08.2012 20:22:29]DuplicateTokenEx=successful [12.08.2012 20:22:29]SessionId=1 [12.08.2012 20:22:29]WTSEnumerateSessions=successful [12.08.2012 20:22:29]Session found=true [12.08.2012 20:22:29]WinStation=Console [12.08.2012 20:22:29]Modul-GetSessionData=End [12.08.2012 20:22:29]SessionId=1 [12.08.2012 20:22:29]WinStation=Console [12.08.2012 20:22:29]PDFServer=FALSE [12.08.2012 20:22:29]Modul-GetUserTmp=Start [12.08.2012 20:22:29]RevertToSelf=successful [12.08.2012 20:22:29]WTSQueryUserToken=successful [12.08.2012 20:22:29]GetEnvironemtVariableForUser-Variable=%TMP% [12.08.2012 20:22:29]GetEnvironemtVariableForUser-Result=C:\\Users\\USERNA~1\\AppData\\Local\\Temp [12.08.2012 20:22:29]User-Temp=C:\\Users\\USERNA~1\\AppData\\Local\\Temp [12.08.2012 20:22:29]Modul-GetUserTmp=End [12.08.2012 20:22:29]TmpPath=C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool [12.08.2012 20:22:29]PostscriptFile=C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool\\18B6381005C94E60AC4735B69DC63E70.ps [12.08.2012 20:22:29]DocName=D:\\draft.csv [12.08.2012 20:22:29]OpenPrinter=True [12.08.2012 20:22:29]Modul-PdfStartDocPort=End [12.08.2012 20:22:30]CreateFile: CloseHandle(hFile)=successful [12.08.2012 20:22:30]Modul-StartPdfCreator=Start [12.08.2012 20:22:30]RevertToSelf=successful [12.08.2012 20:22:30]WTSQueryUserToken=successful [12.08.2012 20:22:30]DuplicateTokenEx=successful [12.08.2012 20:22:30]CreateEnvironmentBlock=successful [12.08.2012 20:22:30]EnvironmentSize=1756 [12.08.2012 20:22:30]CommandLine= /PPDFCREATORPRINTER /PIFC:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool\\18B6381005C94E60AC4735B69DC63E70.inf [12.08.2012 20:22:30]Command=C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe [12.08.2012 20:22:30]CloseHandle(hTokenDup)=successful [12.08.2012 20:22:30]CloseHandle(hTokenNew)=successful [12.08.2012 20:22:30]CloseHandle(pi.hThread)=successful [12.08.2012 20:22:30]CloseHandle(pi.hProcess)=successful [12.08.2012 20:22:30]DestroyEnvironmentBlock=successful[12.08.2012 20:22:30]Modul-StartPdfCreator=End
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September 12, 2012, 2:44pm
2
My install log file:
----- Setup - Start: 2012-09-12 20:18:49 ----- Install PDFCreator: 1.5.0 InstallerDirectory: C:\\Program Files (x86)\\Opera X64: yes Start AnalyzeCommandlineParameters Parameter /VERYSILENT: false Parameter /SILENT: false Parameter /FORCEINSTALL: false Parameter /REMOVEOPTIONS: false Parameter /DONTINSTALLPRINTERS: false Parameter /EXPERT: false No Parameter /LoadInf No Parameter /SaveInf No Parameter /REGFile No Parameter /PPDFile No Parameter /Printername End AnalyzeCommandlineParameters WindowsVersionNumber: 6.1.7601 Silent installation: false GUITS (5000, 50): 7 Update: 0 Installed PDFCreator version: 0.0.0 Installed PDFCreator version is lower 1.3.1 = true nationCode: 94 InstallPDFCreatorPrinter = true AT: 0,0,1 OS: 4 ATC: 0,0,0 AppPath: C:\\Program Files (x86)\\PDFCreator InstalledPDFCreatorVersion: Not installed DontInstallPrinters: false SPT: false Printerstatus before installing: Spooler service: is running Printermonitors [4]: WSD Port Standard TCP/IP Port Local Port HP Universal Print Monitor Printerports [14]: USB001 hp4700 http://hp4700.somedomain.com https://hp4700.somedomain.com SHRFAX: COM1: COM2: COM3: COM4: FILE: LPT1: LPT2: LPT3: XPSPort: Printerdrivers (Windows 4.0) [0]: Printerdrivers (Windows NT x86) [0]: Printerdrivers (Windows x64) [8]: PDFCreator Microsoft XPS Document Writer Microsoft Shared Fax Driver Kyocera Classic Universaldriver PCL6 (A4) HP Universal Printing PS (v5.4) HP Universal Printing PS HP Universal Printing PCL 6 (v5.4) Canon Inkjet iP4600 series Printerdrivers (Windows IA64) [0]: Printerdrivers (Windows NT Alpha_AXP) [0]: Printers [5]: Microsoft XPS Document Writer HP Universal Printing PS (v5.4) Fax Canon Inkjet iP4600 series \\\\info\\km2050 Printerdriver-Directory (Environment: Windows 4.0): Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\WIN40 Printerdriver-Directory (Environment: Windows NT x86): Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\W32X86 Printerdriver-Directory (Environment: Windows x64): Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\x64 Printerdriver-Directory (Environment: Windows IA64): Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\IA64 Install printerport: Portname : pdfcmon Result: Success InstallMonitor: Monitorname : pdfcmon Environment : Windows x64 Result: Success Install printerdriver for WinXP2k3: Drivername : PDFCreator Environment : Windows x64 Result: Success InstallPrinter: Printername: PDFCreator Drivername : PDFCreator Portname : pdfcmon Result: Success Printerstatus after installing: Spooler service: is running Printermonitors [5]: pdfcmon WSD Port Standard TCP/IP Port Local Port HP Universal Print Monitor Printerports [15]: pdfcmon USB001 hp4700 http://hp4700.somedomain.com https://hp4700.somedomain.com SHRFAX: COM1: COM2: COM3: COM4: FILE: LPT1: LPT2: LPT3: XPSPort: Printerdrivers (Windows 4.0) [0]: Printerdrivers (Windows NT x86) [0]: Printerdrivers (Windows x64) [8]: PDFCreator Microsoft XPS Document Writer Microsoft Shared Fax Driver Kyocera Classic Universaldriver PCL6 (A4) HP Universal Printing PS (v5.4) HP Universal Printing PS HP Universal Printing PCL 6 (v5.4) Canon Inkjet iP4600 series Printerdrivers (Windows IA64) [0]: Printerdrivers (Windows NT Alpha_AXP) [0]: Printers [6]: PDFCreator Microsoft XPS Document Writer HP Universal Printing PS (v5.4) Fax Canon Inkjet iP4600 series \\\\info\\km2050 IC:1|1.5.0|0|de|6 --- Systeminformation - Start --- Windowsversion: 6.01.7601 WinDir: C:\\Windows Win64: true ProcessorArchitecture: X64 .Net 2.0: true .Net 2.0 regasm.exe:C:\\Windows\\Microsoft.NET\\Framework\\v2.0.50727\\RegAsm.exe SystemDir: C:\\Windows\\system32 TempDir: C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\ CurrentDir: C:\\Windows\\system32 Computername: RIVEN Username: username UILanguage: 1031 Internet Explorer version: 9.0.8112.16421 Path: C:\\Program Files (x86)\\AMD APP\\bin\\x86_64;C:\\Program Files (x86)\\AMD APP\\bin\\x86;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\MiKTeX 2.9\\miktex\\bin\\;C:\\Program Files\\MATLAB\\R2012a\\runtime\\win64;C:\\Program Files\\MATLAB\\R2012a\\bin;C:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static;C:\\Program Files\\TortoiseGit\\bin;C:\\Program Files (x86)\\UltraEdit\\ C:\\Windows\\system32\\Wbem\\framedyn.dll: NOT found framedyn.dll: found in path --- Systeminformation - End --- --- Environment - Start --- ALLUSERSPROFILE=C:\\ProgramData AMDAPPSDKROOT=C:\\Program Files (x86)\\AMD APP\\ APPDATA=C:\\Users\\username\\AppData\\Roaming CommonProgramFiles=C:\\Program Files (x86)\\Common Files CommonProgramFiles(x86)=C:\\Program Files (x86)\\Common Files CommonProgramW6432=C:\\Program Files\\Common Files COMPUTERNAME=RIVEN ComSpec=C:\\Windows\\system32\\cmd.exe FP_NO_HOST_CHECK=NO HOMEDRIVE=C: HOMEPATH=\\Users\\username KMP_DUPLICATE_LIB_OK=TRUE LOCALAPPDATA=C:\\Users\\username\\AppData\\Local LOGONSERVER=\\\\RIVEN NO_XILINX_DATA_LICENSE=HIDDEN NUMBER_OF_PROCESSORS=2 OMP_NUM_THREADS=2 OS=Windows_NT Path=C:\\Program Files (x86)\\AMD APP\\bin\\x86_64;C:\\Program Files (x86)\\AMD APP\\bin\\x86;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\MiKTeX 2.9\\miktex\\bin\\;C:\\Program Files\\MATLAB\\R2012a\\runtime\\win64;C:\\Program Files\\MATLAB\\R2012a\\bin;C:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static;C:\\Program Files\\TortoiseGit\\bin;C:\\Program Files (x86)\\UltraEdit\\ PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC PROCESSOR_ARCHITECTURE=x86 PROCESSOR_ARCHITEW6432=AMD64 PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel PROCESSOR_LEVEL=6 PROCESSOR_REVISION=1706 ProgramData=C:\\ProgramData ProgramFiles=C:\\Program Files (x86) ProgramFiles(x86)=C:\\Program Files (x86) ProgramW6432=C:\\Program Files PSModulePath=C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules\\ PUBLIC=C:\\Users\\Public SystemDrive=C: SystemRoot=C:\\Windows TEMP=C:\\Users\\USERNA~1\\AppData\\Local\\Temp TMP=C:\\Users\\USERNA~1\\AppData\\Local\\Temp USERDOMAIN=Riven USERNAME=username USERPROFILE=C:\\Users\\username VBOX_INSTALL_PATH=C:\\Program Files\\System_Security\\VirtualBox\\ VS100COMNTOOLS=d:\\Programme\\VisualStudio10\\Common7\\Tools\\ windir=C:\\Windows --- Environment - End --- ----- Setup - End: 2012-09-12 20:19:34 -----
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September 12, 2012, 3:24pm
3
Well, I found the cause of the problem: PDF creator stumbles over backslashes in the document title. I don’t know why the document titles now contain the full path, but it seems that this isn’t handled correctly. Please fix his issue, as the only workaround seems to be editing the .inf file. Modifying the name in the dialogue does not work.
Robin.W
September 14, 2012, 5:55am
4
Hi, thank you very much for pointing this out, unfortunatly i wasn´t able to reproduce this behaviour. The title depends on the printing application, from which application did you print? I tried printing from Firefox, Adobe and Word, but didn´t get the path as title anywhere. Even if I add backslashes manually they get replaced with _ and output is fine. regards, Robin
ellser
December 8, 2012, 5:09am
5
Hi I have the very same issue: ‘save’ button is not working, pdfcreator tooks 100% cpu. I upgraded to 1.6 (from 1.2 or 1.0). Then I uninstalled and installed again. The issue is still visible, it does not depend on any particular application from which I’m printing. What should I check/do next? Regards, Jakub
Robin.W
December 11, 2012, 5:26am
6
Hi, which OS are you running? Please try to print a test page from the PDFCreator options. regards, Robin