pdfCreator not printing when clicking 'save' button

ads · September 12, 2012, 2:40pm

I have a problem where PDFCreator does not print the document when I click the save button. I get the dialogue with the meta-data, but when I tell PDFCreator to save the document it does nothing. The problem started when I upgraded from 1.3.2 to 1.5. I tried to downgrade, but the problem stays. Using Process Explorer I can see that it uses 100% of one CPU core and has lots of handles to HKCR\\. open. I enabled logging, but the output is inconclusive to me. Any help would be very much appreciated.

[12.08.2012 20:22:29]-------------------- = --------------------
[12.08.2012 20:22:29]Modul-PdfStartDocPort=Start
[12.08.2012 20:22:29]PrinterName=PDFCreator
[12.08.2012 20:22:29]JobId=2
[12.08.2012 20:22:29]ComputerName=\\\\CNAME
[12.08.2012 20:22:29]UserName=USERNAME
[12.08.2012 20:22:29]Modul-GetSessionData=Start
[12.08.2012 20:22:29]OpenThreadToken=successful
[12.08.2012 20:22:29]DuplicateTokenEx=successful
[12.08.2012 20:22:29]SessionId=1
[12.08.2012 20:22:29]WTSEnumerateSessions=successful
[12.08.2012 20:22:29]Session found=true
[12.08.2012 20:22:29]WinStation=Console
[12.08.2012 20:22:29]Modul-GetSessionData=End
[12.08.2012 20:22:29]SessionId=1
[12.08.2012 20:22:29]WinStation=Console
[12.08.2012 20:22:29]PDFServer=FALSE
[12.08.2012 20:22:29]Modul-GetUserTmp=Start
[12.08.2012 20:22:29]RevertToSelf=successful
[12.08.2012 20:22:29]WTSQueryUserToken=successful
[12.08.2012 20:22:29]GetEnvironemtVariableForUser-Variable=%TMP%
[12.08.2012 20:22:29]GetEnvironemtVariableForUser-Result=C:\\Users\\USERNA~1\\AppData\\Local\\Temp
[12.08.2012 20:22:29]User-Temp=C:\\Users\\USERNA~1\\AppData\\Local\\Temp
[12.08.2012 20:22:29]Modul-GetUserTmp=End
[12.08.2012 20:22:29]TmpPath=C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool
[12.08.2012 20:22:29]PostscriptFile=C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool\\18B6381005C94E60AC4735B69DC63E70.ps
[12.08.2012 20:22:29]DocName=D:\\draft.csv
[12.08.2012 20:22:29]OpenPrinter=True
[12.08.2012 20:22:29]Modul-PdfStartDocPort=End
[12.08.2012 20:22:30]CreateFile: CloseHandle(hFile)=successful
[12.08.2012 20:22:30]Modul-StartPdfCreator=Start
[12.08.2012 20:22:30]RevertToSelf=successful
[12.08.2012 20:22:30]WTSQueryUserToken=successful
[12.08.2012 20:22:30]DuplicateTokenEx=successful
[12.08.2012 20:22:30]CreateEnvironmentBlock=successful
[12.08.2012 20:22:30]EnvironmentSize=1756
[12.08.2012 20:22:30]CommandLine= /PPDFCREATORPRINTER /PIFC:\\Users\\USERNA~1\\AppData\\Local\\Temp\\PdfCreator\\Spool\\18B6381005C94E60AC4735B69DC63E70.inf
[12.08.2012 20:22:30]Command=C:\\Program Files (x86)\\PDFCreator\\PDFCreator.exe
[12.08.2012 20:22:30]CloseHandle(hTokenDup)=successful
[12.08.2012 20:22:30]CloseHandle(hTokenNew)=successful
[12.08.2012 20:22:30]CloseHandle(pi.hThread)=successful
[12.08.2012 20:22:30]CloseHandle(pi.hProcess)=successful
[12.08.2012 20:22:30]DestroyEnvironmentBlock=successful
[12.08.2012 20:22:30]Modul-StartPdfCreator=End

ads · September 12, 2012, 2:44pm

My install log file:

----- Setup - Start: 2012-09-12 20:18:49 -----
Install PDFCreator: 1.5.0
InstallerDirectory: C:\\Program Files (x86)\\Opera
X64: yes

Start AnalyzeCommandlineParameters
Parameter /VERYSILENT: false
Parameter /SILENT: false
Parameter /FORCEINSTALL: false
Parameter /REMOVEOPTIONS: false
Parameter /DONTINSTALLPRINTERS: false
Parameter /EXPERT: false
No Parameter /LoadInf
No Parameter /SaveInf
No Parameter /REGFile
No Parameter /PPDFile
No Parameter /Printername
End AnalyzeCommandlineParameters

WindowsVersionNumber: 6.1.7601
Silent installation: false
GUITS (5000, 50): 7
Update: 0
Installed PDFCreator version: 0.0.0
Installed PDFCreator version is lower 1.3.1 = true
nationCode: 94
InstallPDFCreatorPrinter = true
AT: 0,0,1
OS: 4
ATC: 0,0,0
AppPath: C:\\Program Files (x86)\\PDFCreator
InstalledPDFCreatorVersion: Not installed
DontInstallPrinters: false
SPT: false

Printerstatus before installing:
Spooler service: is running
Printermonitors [4]:
WSD Port
Standard TCP/IP Port
Local Port
HP Universal Print Monitor

Printerports [14]:
USB001
hp4700
http://hp4700.somedomain.com
https://hp4700.somedomain.com
SHRFAX:
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [8]:
PDFCreator
Microsoft XPS Document Writer
Microsoft Shared Fax Driver
Kyocera Classic Universaldriver PCL6 (A4)
HP Universal Printing PS (v5.4)
HP Universal Printing PS
HP Universal Printing PCL 6 (v5.4)
Canon Inkjet iP4600 series

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [5]:
Microsoft XPS Document Writer
HP Universal Printing PS (v5.4)
Fax
Canon Inkjet iP4600 series
\\\\info\\km2050

Printerdriver-Directory (Environment: Windows 4.0):
Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\WIN40

Printerdriver-Directory (Environment: Windows NT x86):
Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\W32X86

Printerdriver-Directory (Environment: Windows x64):
Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\x64

Printerdriver-Directory (Environment: Windows IA64):
Result: Success = C:\\Windows\\system32\\spool\\DRIVERS\\IA64

Install printerport:
Portname : pdfcmon
Result: Success

InstallMonitor:
Monitorname : pdfcmon
Environment : Windows x64
Result: Success

Install printerdriver for WinXP2k3:
Drivername : PDFCreator
Environment : Windows x64
Result: Success

InstallPrinter:
Printername: PDFCreator
Drivername : PDFCreator
Portname : pdfcmon
Result: Success

Printerstatus after installing:
Spooler service: is running
Printermonitors [5]:
pdfcmon
WSD Port
Standard TCP/IP Port
Local Port
HP Universal Print Monitor

Printerports [15]:
pdfcmon
USB001
hp4700
http://hp4700.somedomain.com
https://hp4700.somedomain.com
SHRFAX:
COM1:
COM2:
COM3:
COM4:
FILE:
LPT1:
LPT2:
LPT3:
XPSPort:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [8]:
PDFCreator
Microsoft XPS Document Writer
Microsoft Shared Fax Driver
Kyocera Classic Universaldriver PCL6 (A4)
HP Universal Printing PS (v5.4)
HP Universal Printing PS
HP Universal Printing PCL 6 (v5.4)
Canon Inkjet iP4600 series

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [6]:
PDFCreator
Microsoft XPS Document Writer
HP Universal Printing PS (v5.4)
Fax
Canon Inkjet iP4600 series
\\\\info\\km2050

IC:1|1.5.0|0|de|6

--- Systeminformation - Start ---
Windowsversion: 6.01.7601
WinDir: C:\\Windows
Win64: true
ProcessorArchitecture: X64
.Net 2.0: true
.Net 2.0 regasm.exe:C:\\Windows\\Microsoft.NET\\Framework\\v2.0.50727\\RegAsm.exe
SystemDir: C:\\Windows\\system32
TempDir: C:\\Users\\USERNA~1\\AppData\\Local\\Temp\\
CurrentDir: C:\\Windows\\system32
Computername: RIVEN
Username: username
UILanguage: 1031
Internet Explorer version: 9.0.8112.16421
Path: C:\\Program Files (x86)\\AMD APP\\bin\\x86_64;C:\\Program Files (x86)\\AMD APP\\bin\\x86;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\MiKTeX 2.9\\miktex\\bin\\;C:\\Program Files\\MATLAB\\R2012a\\runtime\\win64;C:\\Program Files\\MATLAB\\R2012a\\bin;C:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static;C:\\Program Files\\TortoiseGit\\bin;C:\\Program Files (x86)\\UltraEdit\\
C:\\Windows\\system32\\Wbem\\framedyn.dll: NOT found
framedyn.dll: found in path
--- Systeminformation - End ---

--- Environment - Start ---
ALLUSERSPROFILE=C:\\ProgramData
AMDAPPSDKROOT=C:\\Program Files (x86)\\AMD APP\\
APPDATA=C:\\Users\\username\\AppData\\Roaming
CommonProgramFiles=C:\\Program Files (x86)\\Common Files
CommonProgramFiles(x86)=C:\\Program Files (x86)\\Common Files
CommonProgramW6432=C:\\Program Files\\Common Files
COMPUTERNAME=RIVEN
ComSpec=C:\\Windows\\system32\\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\\Users\\username
KMP_DUPLICATE_LIB_OK=TRUE
LOCALAPPDATA=C:\\Users\\username\\AppData\\Local
LOGONSERVER=\\\\RIVEN
NO_XILINX_DATA_LICENSE=HIDDEN
NUMBER_OF_PROCESSORS=2
OMP_NUM_THREADS=2
OS=Windows_NT
Path=C:\\Program Files (x86)\\AMD APP\\bin\\x86_64;C:\\Program Files (x86)\\AMD APP\\bin\\x86;C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Program Files (x86)\\MiKTeX 2.9\\miktex\\bin\\;C:\\Program Files\\MATLAB\\R2012a\\runtime\\win64;C:\\Program Files\\MATLAB\\R2012a\\bin;C:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static;C:\\Program Files\\TortoiseGit\\bin;C:\\Program Files (x86)\\UltraEdit\\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=1706
ProgramData=C:\\ProgramData
ProgramFiles=C:\\Program Files (x86)
ProgramFiles(x86)=C:\\Program Files (x86)
ProgramW6432=C:\\Program Files
PSModulePath=C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules\\
PUBLIC=C:\\Users\\Public
SystemDrive=C:
SystemRoot=C:\\Windows
TEMP=C:\\Users\\USERNA~1\\AppData\\Local\\Temp
TMP=C:\\Users\\USERNA~1\\AppData\\Local\\Temp
USERDOMAIN=Riven
USERNAME=username
USERPROFILE=C:\\Users\\username
VBOX_INSTALL_PATH=C:\\Program Files\\System_Security\\VirtualBox\\
VS100COMNTOOLS=d:\\Programme\\VisualStudio10\\Common7\\Tools\\
windir=C:\\Windows
--- Environment - End ---

----- Setup - End: 2012-09-12 20:19:34 -----

ads · September 12, 2012, 3:24pm

Well, I found the cause of the problem: PDF creator stumbles over backslashes in the document title. I don’t know why the document titles now contain the full path, but it seems that this isn’t handled correctly. Please fix his issue, as the only workaround seems to be editing the .inf file. Modifying the name in the dialogue does not work.

Robin.W · September 14, 2012, 5:55am

Hi,

thank you very much for pointing this out, unfortunatly i wasn´t able to reproduce this behaviour. The title depends on the printing application, from which application did you print? I tried printing from Firefox, Adobe and Word, but didn´t get the path as title anywhere. Even if I add backslashes manually they get replaced with _ and output is fine.

regards,

Robin

ellser · December 8, 2012, 5:09am

Hi

I have the very same issue: ‘save’ button is not working, pdfcreator tooks 100% cpu. I upgraded to 1.6 (from 1.2 or 1.0). Then I uninstalled and installed again. The issue is still visible, it does not depend on any particular application from which I’m printing.

What should I check/do next?

Regards,
Jakub

Robin.W · December 11, 2012, 5:26am

Hi,

which OS are you running?
Please try to print a test page from the PDFCreator options.

regards,

Robin