On February 11 I tried to renew my existing subscription to PDF Architect 9. I had difficulty with my order being processed and ended up accidentally purchasing a license twice by mistake.
I have contacted your billing support and have asked three times now for a full refund of the second purchased subscription. Each time your billing department refuses to refund the full amount ($67.35 CAD). They keep offering me other programs and a two-year license that I do not want. All I want is my $67.35 refunded. What gives?!
As a long time customer of PDF Forge, I'm not impressed with the recent quality and level of service I've received.
this sounds very strange to me, who / which email or portal did you contact regarding the refund?
I am happy to help and look into this if you give me your order ID or something I can use to identify the purchase. Sorry for the trouble.
Hi Robin. Thanks for reaching out regarding my post. You'll be happy to know the issue has been resolved and I have been issued a full refund, but that was only after several exchanged emails with a final one pointing out to them that the website states that customers are entitled to a full refund within 30 days of purchasing a product. As a result, I got my refund.