Printjobs stay in the printer queue and don't print

PDFCreator PDFCreator English
1

Hello Forum,

we have computer here, where print jobs are created but stay in the printer queue of microsoft windows. The status of these jobs is "printing". They don't show up in the PDF Creator print monitor. The environment variables TEMP and TMP do have the same value. The version used, is version 1.4.1.

I have no clue where to search for the problem. Maybe some of you have an idea?

Best regards,

 

Jan

2

Hi,

 

did you by chance use the expert setup and install it to a non default location ? Does your pdfcmon.dll have the version 0.1.3.0?

 

regards,

 

Robin

3

Hello Robin,

we did use the expert setup for changing some options (explorer integration etc.). But we installed PDFCreator in the default location C:\\Program Files (x86)\\PDFCreator on an x64-system.

The pdfcmon.dll is version 0.1.3.0 and there is only one copy of it in C:\\Windows\\System32

Best regards,

Jan

4

Hi,

 

it is hard to say without further information, but it could be a bug in version 1.4.1 which is fixed in 1.4.2, which will be released shortly. Does printing a test page from the PDFCreator work?

 

regards,

 

Robin