Spool jobs shows in the queue then disappear and not printing

viewmountain · November 15, 2016, 2:31pm

Hello Support,
I’m experiencing issues where we send print jobs from a published Citrix app to PDFCreator printer to print in PDF. The print jobs shows in the print queue, but then disappeared. There are no files saved in the target auto-save directory. We tested printing directly from Windows and it worked fine. We already uninstalled PDFCreator, McAFee, turned off firewall, checked folder security permissions and setup up properly.
Can you please help. Below is the log.

2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: Created 1 output files.
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: 1. Output file: C:\Users\Administrator\Desktop\PDFCW1\PDFC-.pdf
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Starting Actions
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Calling Action DefaultViewerAction
2016-11-14 05:01:16.6303 [Debug] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.ProcessJob: Launched Viewer-Action
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Open file(s) with default programm
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Conversion.Actions.Actions.DefaultViewerAction.OpenJobOutput: Openend (only first) file: C:\Users\Administrator\Desktop\PDFCW1\PDFC-.pdf
2016-11-14 05:01:16.6303 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Action DefaultViewerAction completed
2016-11-14 05:01:16.6303 [Debug] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.CleanUp: Cleaning up after the job
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Job finished successfully
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: Calling job completed event
2016-11-14 05:01:16.6483 [Trace] 7720-23 (ProcessingThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJobs: Removing job from Queue
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: All synchronized threads have ended
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.PrepareShutdown: Preparing PipeServer for ShutDown
2016-11-14 05:01:59.9937 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Shutting down the application
2016-11-14 05:02:00.0007 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.Shutdown: Exiting…
2016-11-14 05:02:00.0007 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.SaveSettings: Saving settings
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2016-11-14 05:02:00.1507 [Trace] 7720-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2016-11-14 05:02:00.1507 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.Shutdown: Stopping pipe server
2016-11-14 05:02:00.1637 [Debug] 7720-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Main: Ending PDFCreator
2016-11-14 05:02:58.9652 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting attempt 1:
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread
2016-11-14 05:02:58.9964 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles:
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Compression (small file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: High Quality (large file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (graphic file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (long term preservation)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (graphic file)
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Print after saving
2016-11-14 05:02:59.0120 [Trace] 6100-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: TIFF (multipage graphic file)
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in ‘C:\Users\Administrator\AppData\Local\Temp\PDFCreator\Spool’
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MainWindowStart.StartApplication: Starting main window
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting MainWindowThread thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread MainWindowThread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: TryStartApplication: True
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting update check thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread UpdateThread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting Cleanup thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Starting CleanUpThread thread
2016-11-14 05:02:59.0900 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.StartSynchronizedThread: Adding thread CleanUpThread
2016-11-14 05:02:59.0900 [Debug] 6100-12 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.UpdateThread: Launched UpdateThread
2016-11-14 05:02:59.1056 [Debug] 6100-12 (UpdateThread) pdfforge.PDFCreator.UI.ViewModels.Assistants.Update.UpdateAssistant.Update: Update period did not pass. Next Update is set to: 19/11/2016 00:05:39
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.Shutdown: Waiting for all threads to finish
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: Waiting for all synchronized threads to end
2016-11-14 05:02:59.1212 [Debug] 6100-1 (ProgramThread) pdfforge.PDFCreator.Utilities.Threading.ThreadManager.WaitForThreads: 1 Threads remaining

wschuler · October 18, 2017, 12:13pm

Hello Viewmountain

Did you ever get this resolved. I have the same issue. I can restart the PDF Arc services and is prints again, but the problem presents itself several times per day.

Thanks
Warren

Robin.W · October 18, 2017, 1:55pm

Hi,

PDF Architect or PDFCreator? The post above is for PDFCreator, but you write PDF Arc services, so I am a bit confused.
If it is for PDFCreaotr, the issue could be caused by a missing user session, e.g. if the printing application runs as scheduled task or service without any user logged in.

Best regards

Robin

wschuler · October 19, 2017, 2:13pm

Hello Robin

This is for PDF Architect 5 running in a Citrix XenApp 6.5 environment.
I have 15 provisioned Citrix XenApp servers. At least once per day a user wil have the issue where the job appears very quickly in the print queue then disappears and no save prompt will appear. Restarting the PDF Architect services on that server resolves the problem. I don’t see anything unusual in the windows log files.

Warren

Robin.W · October 19, 2017, 2:39pm

Hi Warren,

thank you for clarifying.Are you printing from PDF Architect to a different printer, or are you printing to the virtual PDF Architect printer? Did you use the terminal server installer for the initial installation? I am not sure if using the incorrect installer would lead to this situation, but it might be worth checking.

Best regards,

Robin

wschuler · October 19, 2017, 2:51pm

Robin

I did use the terminal server installer and we are printing to the PDF Architect printer.

Robin.W · October 23, 2017, 10:36am

Hi,

so far we haven’t been able to reproduce the issue.
Is it possible to tell if this only happens when multiple users print at the same time?

Best regards,

Robin

wschuler · October 23, 2017, 4:29pm

It does not appear to be more than a single user at a time.

Faulting application name: ws.exe, version: 5.0.28.34044, time stamp: 0x595d0fb3
Faulting module name: bl-edit.dll_unloaded, version: 0.0.0.0, time stamp: 0x595d0ec0
Exception code: 0xc0000005
Fault offset: 0x000007fee8aca360
Faulting process id: 0x5aa0
Faulting application start time: 0x01d34bfe0f576869
Faulting application path: C:\Program Files\PDF Architect 5\ws.exe
Faulting module path: bl-edit.dll
Report Id: 3eeccbac-b7ff-11e7-9390-005056815cb5

Warren

wschuler · October 23, 2017, 4:31pm

I don’t see where I can upload the crash report.

Warren

Robin.W · October 24, 2017, 10:08am

Hi,

I think the forum software only support uploading images, but we will happily look at the crash report if you send it to support(at)pdfforge.org

Best regards,

Robin

wschuler · October 25, 2017, 1:05pm

Log file sent to support.