Spooler service: is NOT running -> Suggest a restart

PDFCreator PDFCreator English
1

Hi,

I am having a problem with PDF Creator instalation.

During the printer instalation, they are always errors and installer forces a computer restart, which doesn’t help. Detailed description is in SetupLog.txt file.
I admit, it could be because of our program for monitorig of printing, but I don’t know what to do to solve this issue.

SetupLog.txt:

Spooler service: is NOT running -> Suggest a restart
----- Setup - Start: 2014-04-02 15:53:07 -----
Install PDFCreator: 1.5.1
InstallerDirectory: C:\Users\josef.pavelka
X64: yes

Start AnalyzeCommandlineParameters
 Parameter /VERYSILENT: false
 Parameter /SILENT: false
 Parameter /FORCEINSTALL: false
 Parameter /REMOVEOPTIONS: false
 Parameter /DONTINSTALLPRINTERS: false
 Parameter /EXPERT: false
 No Parameter /LoadInf
 No Parameter /SaveInf
 No Parameter /REGFile
 No Parameter /PPDFile
 No Parameter /Printername
End AnalyzeCommandlineParameters

WindowsVersionNumber: 6.1.7601
Silent installation: false
GUITS (5000, 50): 7
Update: 0
Installed PDFCreator version: 0.0.0
Installed PDFCreator version is lower 1.5.1 = true
nationCode: 75
InstallPDFCreatorPrinter = true
AT: 0,0,1
OS: 2
IMC: 151
AppPath: C:\Program Files (x86)\PDFCreator
InstalledPDFCreatorVersion: Not installed
DontInstallPrinters: false
SPT: false

Printerstatus before installing:
Spooler service: is NOT running
Printermonitors [0]:

Printerports [0]:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [0]:

Printerdriver-Directory (Environment: Windows 4.0):
 Result: Success = C:\Windows\system32\spool\DRIVERS\WIN40

Printerdriver-Directory (Environment: Windows NT x86):
 Result: Success = C:\Windows\system32\spool\DRIVERS\W32X86

Printerdriver-Directory (Environment: Windows x64):
 Result: Success = C:\Windows\system32\spool\DRIVERS\x64

Printerdriver-Directory (Environment: Windows IA64):
 Result: Success = C:\Windows\system32\spool\DRIVERS\IA64

Install printerport:
 Portname : pdfcmon
 Result: Success

InstallMonitor:
 Monitorname : pdfcmon
 Environment : Windows x64
 Result: Error 1722 = Server RPC není k dispozici

Install printerdriver for WinXP2k3:
 Drivername : PDFCreator
 Environment : Windows x64
 Result: Error 1722 = Server RPC není k dispozici

InstallPrinter:
 Printername: PDFCreator
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Error 1722 = Server RPC není k dispozici

No printer has been installed!

Printerstatus after installing:
Spooler service: is NOT running
Printermonitors [0]:

Printerports [0]:

Printerdrivers (Windows 4.0) [0]:

Printerdrivers (Windows NT x86) [0]:

Printerdrivers (Windows x64) [0]:

Printerdrivers (Windows IA64) [0]:

Printerdrivers (Windows NT Alpha_AXP) [0]:

Printers [0]:

IC:1|1.5.1|0|cs|2

— Systeminformation - Start —
Windowsversion: 6.01.7601
WinDir: C:\Windows
Win64: true
ProcessorArchitecture: X64
.Net 2.0: true
.Net 2.0 regasm.exe:C:\Windows\Microsoft.NET\Framework\v2.0.50727\RegAsm.exe
SystemDir: C:\Windows\system32
TempDir: C:\Users\JOSEF~1.PAV\AppData\Local\Temp\
CurrentDir: C:\Windows\system32
Computername: PC104
Username: josef.pavelka
UILanguage: 1029
Internet Explorer version: 9.10.9200.16635
Path: C:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services;C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Online Services;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Windows Live\Shared;C:\Windows\System32\Windows System Resource Manager\bin;C:\Windows\System32\WindowsPowerShell\v1.0\
C:\Windows\system32\Wbem\framedyn.dll: NOT found
framedyn.dll: found in path
— Systeminformation - End —

— Environment - Start —
=::=::\
=C:=C:\Users\josef.pavelka
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\josef.pavelka\AppData\Roaming
CommonProgramFiles=C:\Program Files (x86)\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=PC104
ComSpec=C:\Windows\system32\cmd.exe
DEFLOGDIR=C:\ProgramData\McAfee\DesktopProtection
FP_NO_HOST_CHECK=NO
HOMEDRIVE=U:
HOMEPATH=\
HOMESHARE=\\FCZFS\USERs\josef.pavelka
LOCALAPPDATA=C:\Users\josef.pavelka\AppData\Local
LOGONSERVER=\\FCZBACKUP
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Path=C:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services;C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Online Services;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Windows Live\Shared;C:\Windows\System32\Windows System Resource Manager\bin;C:\Windows\System32\WindowsPowerShell\v1.0\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_ARCHITEW6432=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=3a09
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files (x86)
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\PowerShell\Modules\
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\JOSEF~1.PAV\AppData\Local\Temp
TMP=C:\Users\JOSEF~1.PAV\AppData\Local\Temp
USERDNSDOMAIN=FCZDOMAIN.LOCAL
USERDOMAIN=FCZDOMAIN
USERNAME=josef.pavelka
USERPROFILE=C:\Users\josef.pavelka
VSEDEFLOGDIR=C:\ProgramData\McAfee\DesktopProtection
windir=C:\Windows
windows_tracing_flags=3
windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log
__PROCESS_HISTORY=c:\SWSetup\setup.exe
— Environment - End —

----- Setup - End:   2014-04-02 15:54:45 -----

2

Hi,


please try using version 1.7.3 instead. You can start the spooling service manually by typing net start spooler into CMD with admin rights.

regards,

3

Hi, thanks,

but 1.7.3 didn’t help.

Problem is, that Spooler is running.

Any other ideas?

4

Is your programm for monitoring and printing closed during the setup?

If the problem is the spooler is running (i thought the problem is the spooler is not running), you can stop the spooler by typing net stop spooler into CMD with admin rights before launching the setup.

best regards,
5

This is happening everytime, if the spooler service is running, even if isn’t.
For me is the main problem, that it is only happening to my custommer, and I can’t simulate this on my virtual machine.
I believe now it is his problem, somewhere else, not in our monitoring program.
But I have to solve this for him.

Thank you for answering, but I have to visit this custommer and do some more research about it.

6

Hi,


It is always difficult to solve a users problem if it can’t be reproduced on a test machine, I know that feeling:)
I just noticed you are installing version 1.5.1, is there a specific reason for this?
Using a later version might help, especially the latest beta, as from version 1.9.x upwards PDFCreator has been completely rewritten in C#.

best regards,
7

Hi Robin,

problem were still not solved. This is the error during the instalation:

"The following applications are using files that need to be updated by Setup. It is recommended that you allow Setup to automatically close these applications. After the instalation has completed, Setup will attempt to restart the applications.

Print Spooler
ALVAO Monitoring Agent"

Then I choose “Automatically close the applications” and “Next”.
Instalation is running and in the end completing the PDFCreator Setup wants to restart the computer.
I say Yes - restart, but after that PDF Printer is not added and not working.
In SetupLog I found this:

Spooler service: is NOT running -> Suggest a restart
…
Install printerport:
 Portname : pdfcmon
 Result: Success

InstallMonitor:
 Monitorname : pdfcmon
 Environment : Windows NT x86
 Result: Error 1722 = Server RPC is not available

Install printerdriver for Win2kXP2k3 (32bit):
 Drivername : PDFCreator
 Environment : Windows NT x86
 Result: Error 1722 = Server RPC is not available

InstallPrinter:
 Printername: PDFCreator
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Error 1722 = Server RPC is not available

No printer has been installed!
…

It freaks me out, I don’t know what to do.
We tried everithing…stopping servicies, running servicies, restarting computer, deleting registry, uninstalling, reinstalling.

Do you have any Idea?
I have to mention that our custommer needs to run 1.5.1 version, becaouse of some compatibility.

Many thanks for the reply.

8

Hi Robin,

problem were still not solved. This is the error during the instalation:

"The following applications are using files that need to be updated by Setup. It is recommended that you allow Setup to automatically close these applications. After the instalation has completed, Setup will attempt to restart the applications.

Print Spooler
ALVAO Monitoring Agent"

Then I choose “Automatically close the applications” and “Next”.
Instalation is running and in the end completing the PDFCreator Setup wants to restart the computer.
I say Yes - restart, but after that PDF Printer is not added and not working.
In SetupLog I found this:

Spooler service: is NOT running -> Suggest a restart
…
Install printerport:
 Portname : pdfcmon
 Result: Success

InstallMonitor:
 Monitorname : pdfcmon
 Environment : Windows NT x86
 Result: Error 1722 = Server RPC is not available

Install printerdriver for Win2kXP2k3 (32bit):
 Drivername : PDFCreator
 Environment : Windows NT x86
 Result: Error 1722 = Server RPC is not available

InstallPrinter:
 Printername: PDFCreator
 Drivername : PDFCreator
 Portname   : pdfcmon
 Result: Error 1722 = Server RPC is not available

No printer has been installed!
…

It freaks me out, I don’t know what to do.
We tried everithing…stopping servicies, running servicies, restarting computer, deleting registry, uninstalling, reinstalling.

Do you have any Idea?
I have to mention that our custommer needs to run 1.5.1 version, becaouse of some compatibility.

Many thanks for the reply.

9

Hi,


I asked one of our developers and was told the error is directly passed to our setup from Windows, which indicates there is a problem with general the windows printing environment.
Maybe this is helpfull (I admit I didn’t read it):
http://technet.microsoft.com/de-de/library/replication-error-1722-the-rpc-server-is-unavailable(v=ws.10).aspx

best regards