Hi,
I am running into problems when trying to upgrade PDFCreator Business 3.5.1. to PDFCreator Professional 4.0.4
We deploy 3.5.1 through GPO with an MST to supply the license.
When I add the 4.0.4 package the software installation takes a long time (on my PC it took almost half an hour) just to find out that the 3.5.1 was removed and 4.0.4 was not installed.
When I run it locally using msiexec andf /qn it also takes a long time, but doesn't install anything in the end.
When I run it without /qn I first get a message stating that there is an error installing the printers, followed by a rollback.
When I try it again I get a message stating that something went wrong during installation, followed by a rollback.
Using msiexec with /qn and MST on the 3.5.1 MSI takes 2 minutes and everything is installed without issues.
I'm running WIndows 10 Pro, and have .NET Framework 4.8 installed.
Hi,
sorry for the trouble. Do you still happen to have a log of the failed update/installation attempt or could you create one with /l*v log.txt? We didn't find any issues installing the printers during an update to or a fresh installation of PDFCreator 4.0.4, but there have been some changes to how the printer is installed e.g. the spooling service doesn't get restarted as often as in 3.x versions, as this can slow down the setup quite a bit and in theory shouldn't be required.
Best regards
Robin
Hi,
sorry for the late reply.
I just tried this on a new computer which also had 3.5.1 installed (deployed by GPO)
I just ran the following command:
msiexec /i "PDFCreator-Professional-4_0_4_24904-Setup_x64.msi" /t "PDFCreator.mst" /qn /l*v "log.txt"
The logfile states the following:
MSI (s) (64:5C) [09:33:38:410]: Note: 1: 1708
MSI (s) (64:5C) [09:33:38:410]: Product: PDFCreator Professional -- Installation failed.
MSI (s) (64:5C) [09:33:38:411]: Het product is geïnstalleerd. Productnaam: PDFCreator Professional. Productversie: 4.0.4. Producttaal: 1033. Fabrikant: pdfforge GmbH. Fabrikant: pdfforge GmbH. Status van geslaagde/mislukte installatie: 1603.
MSI (s) (64:5C) [09:33:38:421]: Deferring clean up of packages/files, if any exist
MSI (s) (64:5C) [09:33:38:421]: MainEngineThread is returning 1603
MSI (s) (64:E8) [09:33:38:421]: No System Restore sequence number for this installation.
=== Logging stopped: 14-5-2020 09:33:38 ===
MSI (s) (64:E8) [09:33:38:421]: User policy value 'DisableRollback' is 0
MSI (s) (64:E8) [09:33:38:421]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:E8) [09:33:38:421]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (64:E8) [09:33:38:421]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:E8) [09:33:38:421]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:E8) [09:33:38:421]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (64:E8) [09:33:38:421]: Destroying RemoteAPI object.
MSI (s) (64:08) [09:33:38:421]: Custom Action Manager thread ending.
MSI (c) (CC:40) [09:33:38:421]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (CC:40) [09:33:38:421]: MainEngineThread is returning 1603
=== Verbose logging stopped: 14-5-2020 09:33:38 ===
I attached the log.
log_nonames.txt (696.3 KB)
Update.
WHen I run the same command on the 4.0.3 MSI the product also does not install.
When I run the same command on the 3.5.1 MSI the product installs successfully
I see there is also a big difference in size of the MSI files..
3.5.1 is 2.51MB
4.0.3 is 129 MB
4.0.4 is 133 MB
Hi,
according to the log, an installation of PDFCreator Business is still found and the setup is lacking permission to remove it:
"Product: PDFCreator Business -- Error 1730. You must be an Administrator to remove this application. To remove this application, you can log on as an Administrator, or contact your technical support group for assistance."
Does it work if you run it manually without the .mst patch?
It might be required to create a new .mst (depending on its contents) as the product in the license server is now also called PDFCreator Professional, while it was still called PDFCreator Business in version 3.5.1. The new MSI is larger as it is uncompressed and all compression is now done though 7 zip afterwards, to reduce the total download size. But since you got an error installing the printer on manual installation, there might be an additional issue. We don't restart the spooling service as often as we used to do, which in theory should just speed up the setup and not cause any problems but other users have also reported issues with the 4.0.4 printer installation, though we haven't been able to reproduce them.
Best regards
Robin